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FAQ


Q: What method of cleaning do you use for carpet?
We do 100% STEAM CLEANING using our patented portable truckmount hydro jet steam cleaning system. We use a powerful 100% RESIDUE FREE and earth friendly cleaning solution applied at 300 PSI (pressure per square inch) and extracted with triple vacuum power. This combination provides immaculate results that our customers rave about.

Q: What method of cleaning do you use for upholstery?  

We use a specialized tool called a Hy-Dry Tool that allows us to steam clean most any fabric, even those that would normally require a solvent cleaning or dry clean only method. The tool is designed to thoroughly clean the fabric without saturating it. It is similar to being able to clean the shirt on your back without getting your skin wet.

Q: Who does the cleaning?
Our Certified Senior Cleaning Technicians do all of our work. The technicians arrive in uniform driving a lettered company vehicle. They are our employees. We do not use subcontractors.


Q: What do you do about the furniture? Do you move the furniture?

Yes. We move the pieces you want moved and work around what you do not. Moved pieces will be dry or steam cleaned underneath and put back correctly. We do tend to work around larger, heavier pieces as they do crush our protective blocks.

Q: How long does it take to dry? Is the carpet real wet?

No. The carpet will take from 2 to 24 hours to completely dry depending on how soiled it is, but you can walk on it right after the technician leaves. The degree of dampness will be similar to how your hair feels when it has been towel dried.

Q: Are there hidden costs or extra charges?

NO! Everything you need to get your carpet completely clean is included in our pricing. The only optional things you can purchase are Stainguard protection (recommended only for carpet and upholstery in good condition) and extra deodorizer Enzyme Treatment (for excessive odor control and pet problems) and/or specialty products including stain treatments (for situations out of the scope of normalcy that require MORE time and chemicals*). *DEEP preconditioning or the use of specialty products may be required and there will be an additional charge..

Q: What about stains? Can you remove things like pet urine or Kool-Aid stains?

We Guarantee to get the dirt, sand, grit and grime out of your carpet. We do pretreat the problem stains and while most spots will pop out, others may have become permanent stains tattooing themselves to the carpet or upholstery fibers.

You see, your carpet and upholstery have dye sites used by the manufacturer to produce their color. Not all of these dye sites are used in the dying process and remain open. When anything enters these open dye sites it can permanently change the color of the carpet or upholstery. Applying Stainguard protection helps prevent these dye sites from receiving new colors and is recommended for carpets and upholstery in good condition.